How do I access special pricing for my pre-launch reservation or scholarship?
Log into BackerKit with the email address that you used when you signed up. You should see “access granted” on the pledge level. Full instructions are in the “Read more” button at the bottom of the pledge level, as well as at https://www.mercedeslackey.com/heralds-scholarships—reservations
NOTE: new scholarship recipients will be added on a weekly basis. If you miss the campaign and are in our records as a scholarship recipient, we will add you manually afterwards.
Last updated: June 02, 2026 08:36
I made a pre-launch reservation. How is my discounted pledge price calculated?
If you made a pre-launch reservation, your pledge price is calculated by subtracting your discount and your reservation from the original cost.
125 -25 (Discount)-5 (Prepaid) = 95 (discounted pledge)
Last updated: May 14, 2026 15:37
I didn't receive my Grandmaster book, why are you running a new campaign?
Every single person who completed their Grandmaster surveys has received their rewards. We would love to ship to the 50 or so remaining backers, but we don’t have your shipping addresses! Please email [email protected] so that we can help you complete your survey and find out where to send your books.
Last updated: May 14, 2026 15:40
Where will my rewards ship from?
Honest answer: probably Los Angeles and/or Seattle, but we’ll adjust to global political and economic instability as needed.
Last updated: May 14, 2026 15:42
Why use leather instead of vegan leather?
Vegan leather, typically polyurethane (PU) or PVC, is plastic-based and begins to degrade within 5-10 years. The plasticizers break down; the surface flakes, cracks, and peels.
A deluxe edition is built to be an heirloom, so we chose leather.
Longevity: Properly cared for, leather bindings last for generations. PU leather books are already disintegrating. Patina: Real leather develops character with use. Sustainability tradeoff: Leather is biodegradable. PU and PVC are petroleum-derived plastics.
Last updated: June 02, 2026 08:08
When will I receive my book?
We’ve officially planned fulfillment for May of 2027. It can take 3-4 weeks for the warehouse to package and ship everything. Depending on your location in the world, delivery can take anywhere from a few days to an entire month. We expect all books for backers with completed surveys to be delivered by July 1, 2027.
Last updated: May 22, 2026 14:44
Is Mercedes Lackey involved?
Yes! This is the fourth crowdfunding campaign that Misty has contracted Ben to run on her behalf. This project originated with Misty and Larry, and they have overseen and approved every stage of the process.
Last updated: May 22, 2026 14:45
What's your refund policy?
With crowdfunding, backers are funding production, not buying off a shelf. With that in mind:
– Before the campaign closes, you can adjust or cancel your pledge directly through BackerKit. – During the pledge manager, you can modify your pledge until BackerKit’s lockdown date. – After lockdown, we’ve committed funds to manufacturing based on confirmed pledges, so refunds aren’t generally available. If you’re facing unusual circumstances, email [email protected] and we’ll work with you.
If we significantly miss our delivery estimate, we’ll communicate openly and offer refund options to anyone whose patience that exceeds.
Last updated: June 02, 2026 08:10
When will my package ship and how will I be notified?
We use EasyShip (or a similar service) to manage outbound shipping. Your shipping notification email will come from EasyShip and include tracking information. We ship in waves of 500-1000 packages at a time, domestic first, international in a later wave so we can troubleshoot any issues before sending packages overseas.
US domestic packages ship via Media Mail by default (the standard carrier class for books in the US). Media Mail can appear “stalled” because intermediate tracking updates are sparse, so don’t worry unless 20+ days have passed without any movement.
International packages ship with tracked carriers (and pre-paid duties when possible).
Last updated: June 02, 2026 08:11
What if my survey isn't complete or shipping isn't paid by the time waves start shipping?
We keep late fulfillment open for one full year from the date primary shipping begins. Once a month, we review the dashboard for late surveys, send those orders to the ZOE warehouse, and ship them in monthly batches. If your survey is incomplete or shipping is unpaid, email [email protected] and we’ll help you get your order ready.
Last updated: June 02, 2026 08:12
How will I know what shipping wave I am in?
Wave assignment is based on pledge survey completion and region. Typically Wave One contains the following, and proceeds in this order:
• Backers with surveys completed by the public cut-off date (we’ll give you plenty of notice); • Whose payments for shipping processed successfully; • Starting with domestic (US) backers; • Followed by Canadian backers; • Followed by the rest of the world
After that has completed we work with backers who have experienced issues to resolve payment problems, incomplete surveys, and other edge cases. Anything solved quickly goes to Wave Two.
Finally, we review the project on a monthly basis for the next year to search for stragglers, late surveys, and so on. We’ll email anyone in this category more times than you want to imagine.
Last updated: May 22, 2026 14:50
What is the Arrow Code Decoder?
This is a visual guide to interpreting the Arrow Code. You’ll need it to decipher the message hidden in the endpapers!
Last updated: June 02, 2026 09:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.